Refund policy

RETURN AND REFUND POLICY

Last updated: June 16, 2026

We want you to be completely satisfied with every purchase from Halebay. Please read this policy carefully before placing your order.

RETURNS

We accept return requests within 7 days of delivery. To be eligible for a return, items must be:

  • Unused and unopened
  • In their original condition and packaging
  • Accompanied by proof of purchase (order number or receipt)

NON-RETURNABLE ITEMS

For hygiene, safety, and regulatory reasons, the following items cannot be returned or exchanged once opened or used:

  • Hair growth treatments and Minoxidil products
  • Herbal medicines, supplements, and wellness products
  • Skincare and personal care products
  • Derma rollers and applicator tools
  • Any health product that has been unsealed or partially consumed

Please ensure you are certain of your purchase before opening these items. We strongly recommend reading full product descriptions before ordering.

HEALTH PRODUCT DISCLAIMER

Results from health, herbal, and beauty products may vary from person to person. Halebay does not guarantee specific outcomes from the use of any health or wellness product listed on our store. 

If you have a pre-existing medical condition or are on medication, please consult a qualified healthcare professional before purchasing or using any health product from our store.

DAMAGED OR WRONG ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the item and packaging

We will arrange a replacement or full refund at no extra cost to you.

LOST IN TRANSIT

If your order does not arrive within the expected delivery window, contact us and we will investigate with our logistics partner. If confirmed lost, we will reship or issue a full refund.

REFUNDS

Once your return is received and inspected, we will notify you of the approval status within 2 business days.

  • Online payments (card/transfer): Approved refunds will be processed within 5–7 business days to your original payment method.
  • Pay on Delivery (POD) orders: Refunds will be issued via bank transfer within 5–7 business days. You will be required to provide your bank account details.

EXCHANGES

We currently do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

PAY ON DELIVERY ORDERS

For POD orders, please note:

  • Refusal of delivery without a valid reason may result in the customer being liable for return shipping costs.
  • Refunds for POD orders are processed via bank transfer only.

HOW TO INITIATE A RETURN

Contact us within the eligible window through any of the following:

  • WhatsApp/Phone: 08063095457
  • Email: halebaystore@gmail.com

Please include your order number and reason for return. Our team will guide you through the process.